General Questions
How do I update my address, telephone number or other information? Contact Janelle at our office by calling 800-346-8951 or by email at jdavis@ilcenter.org.
Where is the Joplin Office located? 2639 E. 34th Street, Joplin, MO 64804 behind the Hilton Garden Inn and Food4Less. We proudly moved into our building June 2009.
What is the privacy policy for TILC?
CDS and In-Home Program-Related Questions
What is the difference between the Consumer Directed Services (CDS) program and the In-Home care program? Both programs allow for an attendant to provide care for an individual with a disability in the home. The CDS program is consumer-directed, meaning that the individual receiving the services must be able to fully direct their own care. They can hire an attendant of their choosing (with the exception of a spouse or significant other). With the In-Home Care program, TILC provides an attendant and manages the individual's care. For complete information, visit the CDS program page or the In-Home Care program page.
Once I request services, how long will it be before I am approved for the services? Once you have applied to TILC for CDS or In-Home Services, you will be referred either to our nursing staff or to the Department of Health and Senior Services for an evaluation. Typically there is 3 to 4 weeks from the time you request services from TILC to the day you can begin receiving attendant care. TILC makes every effort to facilitate the process as quickly as possible and works closely with DHSS to expedite emergency requests for services.
What if I have a guardian, am I still eligible for services? You may be eligible for the In-Home Care Program, but you would not be eligible for the CDS program.
I live in a nursing home and I want to go back to my home. Can you help me? We are able to assist individuals who qualify to move back into the community from a nursing facility through our institution transition program. Contact Stacy at sbennet@ilcenter.org or 417-659-8086.
Attendant-Related Questions
How is my attendant paid? Attendants are paid by submitting timesheets to The Independent Living Center. The attendant has the choice of receiving a check or direct deposit to his or her bank account.
What do I do if I need more timesheets? Ask your coordinator or call Janelle in the Joplin office at 417-659-8086.
How can I check on an attendant background check? Attendants are not typically allowed to work until the result of their background check is known. You can call our office and ask the secretary or your coordinator about the results of the check. The coordinator will have a background check in your file. These are updated each year and can be checked at any time.
Should I give my attendant access to my bank account or other private account? No. You should never give your bank account or other account information to your attendant.
When will my attendant get their tax papers (W2)? Attendant's W2's are mailed to the attendants by The Independent Living Center no later than January 31st of each year. If an attendant moves, it is important that they contact the payroll office at The Independent Living Center with a change of address.
Emergency-Related Questions
What should I do if I have to go in to the hospital while using the attendant program? Your attendant is not allowed to work while you are in the hospital. If you have any questions about your attendant working before hospital admission or upon dismissal you can contact your coordinator or payroll. Please indicate any days that you are in the hospital on your timesheet by simply writing hospital on the day(s) you were there.
How can I access emergency food or toiletries from the center? Contact your coordinator to see if emergency items are available. You can also contact the secretary at either TILC office.
Home-Modification and Adaptive Equipment Questions
How soon can I expect my ramp to be built? TILC prioritizes the home modification projects based on need and availability of funds and equipment. Typically, there is a 2-3 month waiting list on ramp requests.
My TAP telephone stopped working. What should I do? Contact TELTEX, the company that provides all service for the TAP telephones. Their number is 888-515-8120.
What should I do with equipment that is no longer needed? We are happy to accept equipment that you no longer need, as long as it is in good condition.
Will Medicaid pay for my wheelchair or other medical equipment needs? You should contact Medicaid Recipient Services (800-392-2161) or your local Medicaid office to determine what items they will be able to provide. However, you will need a prescription from your doctor.
Special Programs and Services
How can I submit something to the newsletter? Information for the newsletter can be sent to lhicks@ilcenter.org or mailed to 2639 E. 34th Street, Joplin, MO 64804, Attn: Lisa Hicks. The newsletter is published quarterly.
How can I sign up to receive the newsletter? Contact Lisa Hicks at lhicks@ilcenter.org or 417-659-8086 to be placed on the mailing list for the newsletter, to request the newsletter sent in alternative format or to request the email version. The newsletter free of charge to consumers of TILC. A minimal fee may apply for mailing to individuals who are not consumers.
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